This is a teleworking position within the Maryland region with the expectation to work from our office location in Millersville, MD on occasion.

Who We Are

The Coordinating Center (The Center) has 40 years of experience supporting children, youth, adults and seniors with complex medical needs and disabilities statewide. Deeply committed to a person-centered approach and philosophy, The Coordinating Center helps individuals of all ages and abilities achieve optimal quality health, affordable healthcare and meaningful community life. Over the past four decades, we have become an industry expert in the delivery of person-centered, community-based care coordination services and population health.

Who You Are

We are looking for people who have a passion for helping others in your community, and who align with our mission, vision, and values as a nonprofit organization. If you have experience in data management and quality outcomes, this might be the organization you have been searching for! We look for collaborative and creative minds, self-managing organizational skills, and the desire to challenge and grow professionally. Specific qualifications are:

• Bachelor's degree required, preferably in a healthcare-related field of study.
• Minimum two years of work experience in data management with a demonstrated working knowledge of quality and data management or research procedures. Experience in population health, data management field, and/or care management arena preferred.

• Experience in data collection, cleaning, storage and distribution required. Expertise in data acquisition methodology, data organization, data analysis, and database management.

• Ability to communicate professionally and clearly with internal and external stakeholders, as well as conduct telephonic surveys to clients.

• Exercises excellent organizational and time management skills to meet/exceed deadlines and performance expectations of The Center.

• Demonstrated proficiency in data management and reporting platforms, including, but not limited to MS Word, Teams and Excel.

What You Will Do

The Healthcare Data Associate is a member of Quality Improvement and Outcomes Management (QIOM) Division and part of The Center’s multidisciplinary team. The role is primarily responsible for gathering, validating, and processing performance data required for quality and outcome measurement and improvement activities across the organization. The Associate is responsible for managing QIOM administrative tasks and conducting, collecting and entering client responses for the ongoing client satisfaction monitoring process at The Center. The position collaborates with program and operation teams to support data acquisition and management. Under the direction of the Director of QIOM, this position provides QIOM functions for multiple program and department areas within the organization. The position directly reports to the Director of the QIOM Division.

As the Healthcare Data Associate, you will:

• Support quality control processes to promote compliance with regulatory requirements, accreditation, and company policies.
• Collaborate with QIOM team members and the program team to support ongoing data needs and task completion.
• Conduct audits, observations, and reviews designed to gather performance and outcome related data/information.
• Utilize The Center’s data management tools and software to extract, clean, and organize data from internal and external information systems (e.g., Carma, LTSS, CRISP).
• Perform quality monitoring and reporting activities from multiple data sources according to established deadlines to support improvement activities.
• Interact with other departments and coworkers and communicates issues, concerns and follow-up requirements to the Director, QIOM, in a timely manner.
• Provide support for accreditation, reporting, and contract related quality activities.
• Collect, input and store data related to client and customer satisfaction.
• Administers client/customer satisfaction data acquisition process (e.g., telephonic, email, mail).
• Manage the complaint log and QIOM activity log processes. Monitor and distributes complaints received through The Center’s complaint log system. Complete and stores associated documentation per department standard.
• Manage and maintain quality information per privacy and organizational confidentiality standards.
• Coordinate and participate in meetings and gathers information to support lean operations with the QIOM division.
• Support the Director, QIOM, to research information to support best practices, accreditations, or similar tasks.
• Collect, prepare, and distribute meeting minutes, as requested.

Why Join Us

We are proud to offer a comprehensive and award-winning benefits package including medical FSA/HSA plans, dental, vision, matching 403b, and short term/long term disability options.

We facilitate ongoing conversations about professional development opportunities and invest in our coworkers by providing funds to use for professional development, and funds for furthering education. We also encourage collaboration within our different councils and committees to get involved with other coworkers across the organization.

The hourly rate for this position is $26.44-$28.84 and comes with all of our full time benefits.

The Center is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record, gender identity, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, coworker activities and general treatment during employment. We believe we are stronger together. It’s what makes us exceptional in achieving our mission and drives us to deliver culturally competent and effective care coordination services.

To request a reasonable accommodation for the job application or interview process, please contact our HR team at hr@coordinatingcenter.org or 410-987-1048.