This is a teleworking position, with the expectation that you will be visiting clients in the community setting within specific regions in Maryland.

Who We Are

The Coordinating Center has 40 years of experience supporting children, youth, adults and seniors with complex medical needs and disabilities statewide. Deeply committed to a person-centered approach and philosophy, The Coordinating Center helps individuals of all ages and abilities achieve optimal quality health, affordable healthcare and meaningful community life.

Over the past four decades, we have become an industry expert in the delivery of person-centered, community-based care coordination services and population health. With a rich history of innovation, The Center has translated national movements into ground-level, community-based programs including Medicaid rebalancing initiatives, aging in place, transitions of care, population health, and housing first. We are advocates for policy and system changes that positively affect the lives of people with the most complex needs.

Who You Are

We are looking for people who have a passion for helping others in your community, and who align with our mission, vision, and values as a nonprofit organization. If you have experience in case management or any human services experience, this might be the organization for you! We look for collaborative and creative minds, self-managing organizational skills, and the desire to challenge and grow professionally.

What You Will Do

Our service coordinators, who we call Supports Planners, play a significant role in the lives in individuals with complex medical needs, behavioral health needs, and/or those with disabilities. In this role you are at the center of coordination and planning while working collaboratively with your clients, their circle of support, and service providers within the community. Our clients value their partnership with our Supports Planners as they collaborate on the development of person-centered goals, and gain access to the best services and community resources to support their independence in their local community. This position is primarily a home-based telephonic position, and does require visits to client homes, assisted living facilities, and other service provider locations within Maryland.

As a Supports Planner, you will:

• Utilize assessments and information from various sources regarding medical, psychological, and social factors to evaluate client needs and assist in the development of plans of service.
• Utilize critical thinking skills to troubleshoot any conflicts or barriers within the support team including service issues and client crises.
• Facilitate client transitions from medical facilities to a community setting.
• Locate appropriate internal and external resources for clients and work collaboratively with community agencies and providers to achieve desired client outcomes.
• Work collaboratively with our Nurse and Social Work consultants to resolve issues for those with complex medical and/or psychosocial needs.
• Adhere to contractual billing guidelines when documenting activities, including entering case notes and other documentation in multiple databases.
• Prioritize, develop, and manage your own schedule to ensure timely completion of work.

Why Join Us

As a dynamic teleworking organization, we understand what it means to have a work culture that is dedicated and flexible. The Coordinating Center is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We are committed to our mission and values, while promoting a sense of belonging and growth with our coworkers. We are intentional and conscious of personal bias during the hiring, promoting, and evaluating processes and periodically survey coworkers to ensure best practices in DEI&B are met or exceeded.

• We are proud to offer a comprehensive and award-winning benefits package including medical, dental, vision, EAP services, and more!
• We facilitate ongoing conversations about professional development opportunities and invest in our coworkers by providing funds to use for professional development, and funds for furthering education.
• We also encourage collaboration within our different councils and committees to get involved with other coworkers across the organization.

If you have experience working in human services in any capacity, we encourage you to apply for a position with us. Even if you don’t feel like you fully qualify, we encourage you to submit your application and we will do our best to see if we have other positions that best fit your skillset and experience.