This is a hybrid teleworking position, with the expectation that you will be working at our office location in Millersville, MD a few days during the work week.

Who We Are

The Coordinating Center has over 40 years of experience supporting children, youth, adults and seniors with complex medical needs and disabilities statewide. Deeply committed to a person-centered approach and philosophy, The Coordinating Center helps individuals of all ages and abilities achieve optimal quality health, affordable healthcare and meaningful community life. Over the past four decades, we have become an industry expert in the delivery of person-centered, community-based care coordination services and population health.

Who You Are

We are looking for people who align with our mission, vision, and values as a nonprofit organization. If you have IS experience, specifically customer service experience, this might be the organization for you! We look for collaborative and creative minds, self-managing organizational skills, and the desire to challenge and grow professionally. Specific qualifications are:

• A degree in Computer Science or related field or have an applicable security/technology certification.
• A minimum of three years’ experience, including any internships, in the information technology field, with at least one of those years involving customer service.
• Advanced Microsoft Excel and Access skills required and proficiency with other Microsoft applications.
• Intermediate knowledge and practical application of technical system architecture, software development, and SQL structures.
• Ability to translate complex technical terminology, concepts, and issues in terms understandable to technical and non-technical team members.
• Strong interpersonal and problem-solving skills to resolve problems in a professional manner.
• Ability to handle multiple priorities and meet deadlines in a fast-paced environment.
• Willingness to work independently or collaborate in a team environment as needed.

What You Will Do

This position is the face of Information Systems (IS) Division as it is often the first-person that coworkers, vendors and partners will encounter when they have a technology issue. Therefore, it is essential that this individual has strong customer service and communication skills.

The IT Technician provides assistance to the internal Information Systems Department and works closely with the organization’s managed service provider to provide support in a timely and efficient manner. This position is responsible for overseeing, monitoring and reporting of the hardware assets for all coworkers. This position will work closely with Business Analyst to learn and serve as a back-up for the care management information system (CMIS).

As the IT Technician you will:

• Manage all technology equipment (laptops, cell phones, copiers/printers, etc.) by tracking all active and loaner statuses and troubleshooting as necessary.
• Troubleshoot issues with HIPAA compliant virtual platforms (Teams and Zoom).
• Oversee technology business accounts including Uber, JotForm, Zoom, and Teams.
• Be the first point of contact for The Center’s managed service provider (MSP) as it relates to help desk tickets.
• Review tickets in the MSP’s database on a regular basis to identify trends and collaborate with the IS team to improve as necessary.
• Manage the policy database and contract database to include any reporting.
• Provide technology support for virtual or in-person meetings.
• Serve as the backup to troubleshoot issues with the care management information system (CMIS).
• Deliver IS orientation to new coworkers during general orientation.
• Serve as a member of the Command Response Team and the Technology Committee.
• Assume project management responsibilities on assigned projects that require research, data collection, critical thinking, and technical expertise.

Why Join Us

As a dynamic teleworking organization, we understand what it means to have a work culture that is dedicated and flexible. The Coordinating Center is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We are committed to our mission and values, while promoting a sense of belonging and growth with our coworkers. We are intentional and conscious of personal bias during the hiring, promoting, and evaluating processes and periodically survey coworkers to ensure best practices in DEI&B are met or exceeded.

The hourly rate for this position is $24-$26.44/hour and comes with all of our full-time benefits. We are proud to offer a comprehensive and award-winning benefits package including medical FSA/HSA plans, dental, vision, matching 403b, and short term/long term disability options.

We facilitate ongoing conversations about professional development opportunities and invest in our coworkers by providing funds to use for professional development, and funds for furthering education.

We also encourage collaboration within our different councils and committees to get involved with other coworkers across the organization.

Please visit our website www.coordinatingcenter.org for more information about us and to apply.