The Coordinator of Community Services (CCS) is responsible for targeted case management services for people with intellectual/developmental disabilities. The CCS helps in locating and accessing the full range of medical assistance services, community services (i.e., social, habilitative, vocational, recreational, housing, financial, legal, educational), and other support services. The CCS supports the mission of The Coordinating Center by providing person- and family-centered service coordination within the parameters of the CCS contract.

This position requires a commitment to and culturally competent approach to Diversity, Equity, Inclusion and Belonging (DEIB). At The Coordinating Center we aim to dismantle inequalities within our policies, systems, programs, and services by embracing Diversity, Equity, Inclusion and Belonging (DEI&B) and leading with respect, acceptance, and compassion. It’s what makes us exceptional in achieving our mission and drives us to deliver culturally competent and effective care coordination services. We believe we are stronger together.

Essential Responsibilities

• Maintain a gradually developed caseload of up to 30 clients with intellectual/developmental disabilities.

• Advocate on behalf of clients while supporting self-advocacy and participation in service planning.
• Assist clients with the development of an appropriate and relevant Person-Centered Plan, in accordance with COMAR regulations and agency policies.
• Research, access and help implement services and supports in a timely manner, ensuring the most integrated settings to meet the client's needs.
• Monitor the provision of services to clients by performing regular information gathering and research relevant to the client's supports and services.
• Visit clients in settings where supports are provided, or other locations as desired by the clients, at minimum four times during the client's plan year depending on the intensity of coordination needed.
• Assist with all client enrollment-related activities, to ensure continuity of supports and services.
• Facilitate frequent person-centered planning meetings, including coordinating quarterly visits, annual PCP meetings and interdisciplinary meetings as needed.
• Conduct required assessments with clients per DDA regulations and program requirements.
• Maximize clients’ participation in the team process and promote opportunities for those who choose to lead their team meetings; negotiates and resolves disagreements within the interdisciplinary team.
• Annually advises participants of their right to choose from qualified providers of services.
• Responds to provider-generated incident reports in a timely manner to ensure the individual’s health and safety are addressed.
• Consistently and accurately document sufficient level of client services to meet agency billing standards within State of Maryland’s Long-Term Services and Supports (LTSS) system and The Coordinating Center’s internal system.
• Attend and actively participate in all external and internal required meetings and trainings.
• Maintain a professional relationship with external service providers to ensure quality coordination of comprehensive care.
• Assists with other tasks as assigned.

Qualifications

• Bachelor’s degree from an accredited education program in human services preferred, or specific work experience required.
• Experience in coordinating services for individuals in Medicaid or waiver programs or coordination services for individuals with Intellectual or Developmental disabilities is strongly preferred.
• Demonstrates competency-based skills and working knowledge in the following areas:
  • Negotiation and conflict management and crisis management
  • Effective advocacy skills and problem solving
  • Proven ability to establish and maintain working relationships
  • Person- and family-centered care
  • Self-determination planning
  • Community resources and service delivery systems (i.e., generic, local, State, and federal programs, Medicaid, mental health, substance abuse, social services, juvenile justice, vocational rehabilitation, and corrections)
  • COMAR Regulations governing services for individuals with Intellectual/ Developmental disabilities.
• Strong belief in the opportunities for people with disabilities to fully participate in the community and a willingness to work toward individuals’ identified goals
• Must have access to a reliable automobile and a valid driver’s license; must provide verification of a good driver’s record and automobile insurance upon request and maintains such throughout employment.
• Excellent communication skills-writing and speaking.
• Computer skills including Word, Excel, and PowerPoint.
• Ability to manage complicated work processes and multi-task.
• Ability to travel throughout the state of Maryland estimated to average about 50% of work schedule